Returns & Exchanges

At The Mocktail Club, we want you to love every sip; however, due to the perishable nature of our beverages, we can only accept returns on damaged or incorrect shipments within 14 days of delivery. If your order didn't meet our premium standards, we are committed to making it right with a replacement or refund.

1

Inspect Your Delivery

Carefully check your mocktail bottles upon arrival for any signs of leakage, breakage, or order inaccuracies.

2

Document the Issue

Take clear photos of the damaged items and the shipping label to help our team process your claim quickly.

3

Contact Support

Email our concierge team at [email protected] with your order number and the attached photos of your concern.

4

Resolution

Once approved, we will ship out a fresh replacement at no extra cost or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing